Duration: 12-18 months Level: 3 Apprenticeship
Location: England
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As an air cabin crew member you will ensure customer safety at all times while onboard the aircraft, and also provide excellent customer service throughout the flight. You will be trained to deal with security and emergency situations that may arise, and will be able to administer first aid to passengers if needed.
Cabin crew are required to adapt to the needs of a wide range of individuals and customers, and this could include supporting nervous passengers, individuals with young children, and those with dietary or medical requirements. Some cabin crew may work as part of the armed forces, providing services for Royalty, Ministers and other dignitaries.
Key learning outcomes:
- Systems, procedures and monitoring requirements for pre-flight checks, briefings and boarding of customers and their items.
- The typical customer profile for the organisation and how services provided are matched to it.
- Organisational procedures for passengers with reduced mobility and other special assistance which may be required.
- The protocols required for specific areas, locations, press, security, and carrying of items that may require specific care.
- Protocols when Royals, Ministers and other dignitaries are on board.
- Knowledge of pre-take off checks and service routines for specific flights/routes/sectors.
- Knowledge of on-board targets for service and sales.
- Knowledge of disembarkation procedures and post-flight checks and duties.
- Understand the purpose of the organisation, including its vision, objectives and values.
Regions served:
- England
