Duration: 24 months Level: 3 Apprenticeship
Location: England
Start your apprenticeship journey today
This apprenticeship will enable learners to practise proactive and complex interaction with customers who are high risk due to having multiple debts, consistently reaching credit limits or breaching credit agreements, missing repayments to minimise / recover bad debts while retaining positive sustained relationships.
*The programme will involve studying for and gaining the CICM Level 3 Diploma in Credit and Collections.
Key learning outcomes:
- Principles of credit management and debt collection
- Reviewing and analysing customer applications
- Managing complex customer relationships
- Understanding of legal, risk and compliance requirements
- In-depth understanding of systems, tools and processes
- Making decisions on appropriate enforcement/recovery action
Roles this programme is suited to:
- Advanced credit controller
- Debt collection specialist
- Customer account manager
- Credit risk manager
- Senior credit controller
Regions served:
- England
Eligibility
- Desirable to have minimum grade 4/C in GCSE English and Maths
- You should be aged 16+
- You should have lived in the UK for the last three consecutive years
Professional recognition and certification:
The programme will involve studying for and gaining the CICM Level 3 Diploma in Credit and Collections.
You’ll be eligible to apply for professional membership of the Chartered Institute of Credit Management (CICM) when you successfully complete this programme.
