Credit Controller & Collector Apprenticeship (Level 2)
Build a finance team that protects cashflow, reduces aged debt, and handles customers with confidence.
Course duration:
15 months
Funding:
£5,000
- For levy payers: 100% fully funded by your levy
- For non-levy paying SMEs: 95% funded, or 100% funded if you request levy gifted by another organisation; 100% fully funded if your apprentice is under 25 year old
Method of study:
Blended delivery, online + workplace learning
Register your employees:
Book a call to request information or enrol your employee. (Next cohort begins in January 2026).
Description
This apprenticeship builds the core skills credit controllers need to keep cashflow healthy and reduce overdue debt.
Learners gain practical experience in chasing payments, communicating with customers, managing disputes, and following financial regulations.
Designed for finance teams in any industry, it helps entry-level staff develop confidence, accuracy, and strong working habits that support your wider finance function.For advanced learners, we recommend our Senior Credit Controller apprenticeship.
How it works
Who can take this apprenticeship?
Employees working in credit control, finance, customer accounts, shared service centres, or collections roles.
I’m an employer. How do I learn more?
Our employer onboarding team will guide you through funding, enrolment, and scheduling. We match start dates to your operational needs.
How long does the programme last?
15 months, completed alongside full-time employment.
How do I know what funding is available to my business?
Our team can do a free levy review with you to assess your spend, if you are a levy paying employer, or advise you on available funding if you have a small business. We strongly believe that all organisations wishing to hire an apprentice or upskill existing staff through an apprenticeship can access 100% funding, and would be happy to support you in locating this through our gifted levy from our generous employer partners, or through strategic candidate selection.
Who delivers the training?
Specialist tutors with industry experience in credit control and finance operations.
Does the course have prerequisites?
No prior finance experience is required.
Is tutor support available?
Yes. Learners receive structured teaching, regular reviews, and support throughout.
What does assessment look like?
An End-Point Assessment (EPA) including a professional discussion and work-based evidence.
What equipment is needed?
A laptop or PC with internet access.
I have a question that isn’t listed here.
Speak to our team
Learning Outcomes
By completing this programme your
employees will be able to:
- Monitor customer accounts and spot early
signs of late payment - Chase overdue invoices and manage aged debt professionally
- Negotiate repayment plans and handle difficult conversations
- Keep accurate, compliant financial records
- Work across finance, sales, and operations to resolve issues
- Follow GDPR and FCA guidelines with confidence
On completion, learners receive a Certificate of Completion and can progress into senior credit control roles or further finance qualifications.
