Duration: 15 months Level: 2 Apprenticeship
Location: England
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Urban drivers typically transport goods by road to an agreed destination, often serving multiple customers each day in congested areas. This is a different occupation to large goods vehicle (LGV) drivers, who usually drive a much higher mileage and use heavier, articulated lorries.
This programme develops the knowledge, skills and behaviours needed to deliver a high standard of customer service while providing safe, accurate and timely deliveries, collections and associated services, such as technical advice on goods and product installation. There is a strong focus on representing an organisation’s brand to the expected corporate standards and achieving high levels of customer satisfaction.
As part of the programme, learners will gain a CAT C (Class 2) driving licence in order to operate fixed axle vehicles over 3,500 kg in weight.
Who is this programme for?
The programme would suit individuals who:
- Are 18 years of age or older
- Hold a Category B (car) driving license
The programme would suit new recruits with no previous experience within logistics as well as warehouse, office or driving staff who want to move into a role that requires a CAT C licence.
Regions served:
- England
Eligibility
- 18 years and over
- Hold a Category B (car) driving license
Qualifications and certification:
- Category C (Class 2) licence
- Education and Skills Funding Agency (ESFA) level 2 apprenticeship certification
