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From receptionist to retail: Sandy’s career transformation

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A familiar place of support

Sandy, a 60-year-old veterinary receptionist from Yeovil, found herself facing the daunting prospect of redundancy.

Having previously benefited from the National Careers Service five years earlier, during a career change and relocation, Sandy knew where to turn for support.

Feeling apprehensive about her future, she reached out once again to access the free advice and guidance she trusted.

Meeting Mathew: A mentor and guide

This time, Sandy was introduced to Mathew, a seasoned careers adviser with extensive knowledge of the local job market.

Matthew quickly became more than just an adviser; he was a mentor and a steady source of encouragement throughout Sandy’s job search journey.

Overcoming digital challenges

Sandy initially struggled with the complexities of online job applications, especially as she didn’t have access to a computer and found applying on her phone frustrating and cumbersome.

She worried that her age and lack of confidence in digital processes would hinder her chances of finding a new role. Matthew reassured her that these challenges were common and offered practical solutions.

He suggested using the public computers at her local library to make the application process easier and helped her build confidence in navigating online job boards.

Tailored support for a dream job

Recognising Sandy’s desire to work in retail fashion —specifically at Marks & Spencer – Matthew worked closely with her to refine her CV, highlighting her transferable skills, extensive customer service experience, and professional expertise.

Through a series of telephone meetings, he provided guidance, emotional support, and tailored advice, helping Sandy overcome her anxieties and embrace the opportunities ahead.

Finding success: A role at Marks & Spencer

With Mathew’s unwavering support, Sandy gained the confidence to apply for a role at Marks & Spencer.

Her hard work paid off, and she was thrilled to be offered the job she had set her sights on.

Gratitude and reflection

Sandy’s gratitude toward Matthew was immense. She described him as a constant source of reassurance who empowered her to believe in herself and her abilities.

Her story is just one example of the transformative impact of the National Careers Service.

Today, Sandy is happy and thriving in her new role.

Her journey highlights not only her determination but also the crucial role of expert advisers like Mathew, whose professionalism, compassion, and dedication have been praised by many others who have sought his help.

Support for every career journey

The National Careers Service provides high-quality, free, and impartial careers advice, information, and guidance to anyone aged 13+, no matter where they are in their career journey.

Whether you’re facing redundancy, exploring a new career path, or looking to refine your skills, we’re here to help you achieve your goals.

To learn more about the National Careers Service and the free support available, call 📞 0800 100 900 or visit 💻 nationalcareers.service.gov.uk

Last updated 27 January 2025

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